FAQ

💬 Frequently Asked Questions (GharNeeds)

📦 ORDER & DELIVERY

Do you offer Cash on Delivery (COD)?

Yes, absolutely! We offer Cash on Delivery (COD) across almost all pin codes in India so you can pay with complete peace of mind only when your package reaches your doorstep.

What are the shipping charges?

We offer Free Shipping pan-India on all orders. There are absolutely no hidden fees or surprise costs at checkout.

How long will it take for my order to arrive?

Once you place an order, it is processed within 24–48 hours. Delivery usually takes 3 to 7 business days depending on your location. We will send you a tracking link via SMS/Email as soon as your order is shipped so you can monitor it live.

🛡️ RETURNS, REPLACEMENTS & REFUNDS

What is your replacement policy?

Your satisfaction is our top priority. We offer a hassle-free 7-Day Easy Replacement Policy. If your item arrives broken, defective, or isn't working as promised, just reach out to us within 7 days of delivery, and we will arrange a brand-new replacement for you completely free of charge.

How do I open a replacement request?

It's very simple! Just drop us a message on our customer support email or WhatsApp with your Order ID and a quick photo/short video showing the defect. Our team will review it and process your replacement instantly.

🛠️ PRODUCT & QUALITY

Are the products genuine and durable?

Yes. At GharNeeds, we manually curate and test every single smart utility and personal care gadget before listing it on our storefront. We partner directly with verified manufacturers to ensure you get authentic, durable, premium-quality products that look and work exactly like advertised.

How do I use/clean my products?

All our items (like the silicone scrubbers or portable duster filters) are designed to be low-maintenance, reusable, and easy to clean with normal tap water. For specific electronic items, a user manual or basic charging cable is included right inside the retail box.