Shipping policy

🚚 Shipping & Delivery Policy

Thank you for shopping at GharNeeds! We partner with India’s leading logistics and courier companies (like Delhivery, Bluedart, Ecom Express, and Xpressbees) to ensure your smart utilities and personal care gadgets reach your doorstep safely and as quickly as possible.

Please review our shipping terms and guidelines below:

💵 1. Shipping Charges

  • 100% Free Shipping: We are proud to offer Free Delivery across all pin codes in India. There are absolutely no hidden delivery fees, handling charges, or surprise costs added to your bill at checkout.

  • Free Cash on Delivery (COD): We do not charge extra for COD orders. You pay exactly the price listed on our website when the courier agent hands over your package.

⏱️ 2. Processing & Delivery Timelines

  • Order Processing Time: All orders are verified, packed, and handed over to our courier partners within 24 to 48 hours of order placement (excluding Sundays and national holidays).

  • Estimated Delivery Time:

    • Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3 to 5 business days.

    • Rest of India: 5 to 7 business days.

    • Remote Areas & Northeast States: 7 to 9 business days.

Please note: Delivery timelines are estimates. Occasional delays may occur due to extreme weather conditions, festival peak seasons, or local transit restrictions.

📞 3. COD Order Verification Step

To protect our store from fake orders and ensure seamless delivery, all Cash on Delivery (COD) orders go through a quick verification process.

  • Our system or team may contact you via an automated WhatsApp message, SMS, or phone call to confirm your delivery address.

  • Orders with incomplete addresses or unverified phone numbers may be put on temporary hold until our support team connects with you.

📍 4. Tracking Your Order

The moment your package is dispatched from our warehouse, we will send a live Tracking Link to your registered email address and phone number via SMS/WhatsApp. You can use this link to track your shipment's journey in real-time.

📦 5. Damaged Shipments

We take extreme care in packaging your products securely. However, if your package arrives physically damaged or tampered with by the courier agent:

  1. Do not accept the delivery if the outer shipping box is completely torn open.

  2. If you accept it, please take a quick photo or record a short unboxing video as you open the package.

  3. Reach out to us within 7 days of delivery at support.gharneeds@gmail.com or DM us on Instagram at @GharNeeds.co.in, and we will arrange a brand-new replacement for you instantly under our 7-Day Replacement Policy.